Last Updated: January 2025

At Hot Bear Online (accessible via www.hotbearonline.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hot Bear Online and how we use it.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: When you make a purchase via Stripe or PayPal, we collect payment-related information. Note: We do not store your full credit card numbers on our servers; this data is processed securely by our third-party payment processors.
  • Order History: Details of the products you have purchased (including HOTBEAR, PEAKVIP and LOCFIR items).
  • Customer Reviews: If you leave a review (via our function on website), we collect the content of your review, any uploaded photos/videos, and your name/email associated with the review.
  • Log Data: IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect in various ways, including:

  • To process and ship your footwear orders.
  • To provide, operate, and maintain our website.
  • To communicate with you, including customer service and order updates.
  • To send you exclusive coupons or rewards after you submit a product review.
  • To prevent fraud and ensure the security of our website.
  • For marketing purposes (only if you have opted-in to our newsletter).

3. Sharing Your Information with Third Parties

We only share your information with trusted third-party services that are essential for our business operations:

  • Payment Processors: Stripe and PayPal to process your payments securely.
  • Shipping Partners: Logistics companies to deliver your Hot Bear packages.
  • Marketing & Reviews: Services that help us send emails and manage customer feedback (such as Customer Reviews for WooCommerce).
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.

4. Cookies and Tracking Technologies

Hot Bear Online uses “cookies” to enhance your shopping experience. Cookies allow us to remember the items in your shopping cart, recognize your preferences, and track website performance. You can choose to disable cookies through your individual browser options, but it may affect the functionality of our store.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as fulfilling orders, tax compliance, and resolving disputes.

6. Your Data Protection Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any inaccurate information.
  • The right to erasure: You can request that we delete your personal data under certain conditions.
  • The right to withdraw consent: You can opt-out of marketing emails at any time by clicking the “unsubscribe” link.

7. Children’s Information

Hot Bear Online does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think your child provided this kind of information on our website, please contact us immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • Email: support@hotbearonline.com
  • Website: www.hotbearonline.com