INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product as seen in the pictures?

Absolutely. At Hot Bear Online, all product photography is styled with our actual inventory. While slight color variations may occur due to different monitor settings, we guarantee that the design, materials, and specialized features (like PEAKVIP’s steel toes or LOCFIR’s arch support) are exactly as described.

Where can I view my sales receipt?

You can manage all your orders, histories and information via your my account dashboard in the website. You must register and log in to do it.

Where do you ship to and how long does it take?

We provide worldwide shipping! Once your order is placed, it typically takes 1-2 business days to process. Delivery times vary by destination but generally range from 7 to 15 business days. You will receive a tracking number via email the moment your package leaves our warehouse.

What is your return policy if the shoes don't fit?

We want you to walk with confidence! We offer a 30-day return policy for all unworn shoes in their original packaging. If you need to exchange for a different size or request a refund, simply contact our support team at support@hotbearonline.com, and we will guide you through the process.

What payment methods do you accept, and is my data safe?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal etc. Your security is our priority; our website uses SSL encryption technology to ensure your personal and payment information is 100% protected. We never store your credit card details on our servers.

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