Last Updated: October 2023

Welcome to Hot Bear Online (accessible via www.hotbearonline.com). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products, including our independent brands HOTBEAR, PEAKVIP, LOCFIR etc.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, and independent footwear designs for PEAKVIP and LOCFIR, is the exclusive property of Hot Bear Online. You may not reproduce, duplicate, copy, sell, or exploit any portion of our designs or website content without express written permission from us.

3. Product Accuracy and Pricing

  • Descriptions: We strive to ensure that our product descriptions and images (especially for industrial safety features of PEAKVIP and ergonomic features of LOCFIR) are as accurate as possible. However, we do not warrant that product descriptions are error-free.
  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

4. Orders and Payment

  • Payment Methods: We accept secure payments via PayPal and Stripe (Visa, Mastercard, American Express, etc.).
  • Security: Your payment information is encrypted and processed directly by our payment gateways (Stripe/PayPal). We do not store your full credit card details on our servers.
  • Order Rejection: We reserve the right to refuse any order you place with us.

5. Shipping and Delivery

  • Global Shipping: We provide worldwide shipping.
  • Timeline: Orders typically take 1-2 business days to process. Estimated delivery time is 7-15 business days, depending on the destination.
  • Customs: International orders may be subject to import duties and taxes, which are the responsibility of the customer.

6. Returns and Refunds

  • 30-Day Policy: We offer a 30-day return policy for items in original, unworn condition with all packaging intact.
  • Process: To initiate a return, please contact support@hotbearonline.com.
  • Refunds: Once approved, refunds will be processed back to your original payment method (Stripe or PayPal).

7. Professional Use Disclaimer (PEAKVIP)

While PEAKVIP footwear is designed for industrial and professional safety (including reinforced toes and slip-resistant soles), users must ensure the product meets the specific safety requirements of their workplace. Hot Bear Online is not liable for injuries resulting from misuse or use in environments exceeding the product’s tested specifications.

8. Limitation of Liability

Hot Bear Online shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability to you for any claim shall not exceed the amount paid for the product.

9. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

12. Contact Information

Questions about the Terms and Conditions should be sent to us at:

  • Email: support@hotbearonline.com
  • Website: www.hotbearonline.com